Terms & Conditions
1. General / Overview
- All prints on this webshop are produced using print-on-demand partner.
- Depending on the customer’s shipping address, items may be fulfilled from Printing’s facilities in the EU, USA, or UK. Automatically routes orders to the closest fulfillment center based on availability.
- By placing an order, you agree that part of your order details (design, address, product selection) will be shared for production and shipping..
Manufacturer contact information - Name: Printful
- Email address: [email protected]
- Postal address: Raina bulvaris 25, Riga, Latvia, LV-1050
EU Warranty: 2 years
Other compliance information: Meets the small parts and magnetic flux index level requirements.
In compliance with the General Product Safety Regulation (GPSR), Printful ensures that all consumer products offered are safe and meet EU standards. For any product safety-related inquiries or concerns, please contact us at [email protected] or write to us Raina bulvaris 25, Riga, Latvia, LV-1050.
2. Production & Shipping
- Production typically takes 2–5 business days.
- Once production is complete, orders ship via third-party carriers.
Customs / Import Fees:
- If your order is shipped from a fulfillment center in a different region than your address, customs duties or import handling fees may apply.
- These charges are the buyer’s responsibility.
3. Refund / Return / Exchange Policy
Because the products are made to order, the policy is more restrictive. Here's how issues are handled in line with Printer's policy:
- Damage, Defect, or Print Errors:
- If your item arrives damaged, misprinted, or defective, you (the customer) should report the issue. You (or I, as the shop owner) must submit a “problem report” to the producer.
- For such cases, the producer offers a free reprint or a refund. You typically do not need to return the item; photos may suffice.
- The claim must be submitted within 30 days of delivery.
Change of Mind / Buyer’s Remorse: - Refunds, exchanges, or returns are not offered for change of mind (e.g., size, design, or color) because it's a custom, made-to-order item.
- If a customer wants a different item, they need to place a new order at their own expense.
Lost or Undelivered Shipments:
- If a package is marked delivered by the carrier but not received, or if it's lost, a claim must be submitted within 30 days of the estimated delivery date.
- If a package is being returned to Printful (for example, because of an incorrect address), once Printful notifies me that they have received it, I have 30 days to reship to you.
- Note: If reshipment is required due to customer-address issues or customs, shipping costs may apply for the new shipment.
4. Risk & Liability
- Once an item is handed over to the carrier, the risk of loss or damage shifts to the customer.
- The producer is not liable for incorrect delivery if the address you (the buyer) provided was wrong.
- The producer may donate damaged items (unusable) to charity, in which case you (the shop owner) waive rights to royalties or compensation on those items.
5. VAT, Taxes & Duties
- For EU customers: VAT may be applied depending on whether the order is fulfilled in or outside the EU.
- For UK orders: VAT and import duty handling depends on region, order value, and fulfillment location.
- Customers are responsible for any customs handling costs when orders cross international borders
6. Contact & Claims
- If you receive a damaged or defective item, or if the parcel is lost, please contact me at [email protected] as soon as possible (ideally within the 30-day claim window).
- I will coordinate with the producer to process your issue (reprint, refund, or reshipment as appropriate).
7. Changes to These Terms
- I reserve the right to update these Terms & Conditions periodically. Any changes will be posted here, and the current version will apply to new orders.